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AURA

Aangepast verzoek indienen

Aangepast verzoek indienen

 

Looking for a specific dress or style we don’t currently offer?
Submit a custom request and our team will try to source the perfect piece for your event.

A non-refundable service fee of €29 applies to all custom requests. This covers the time, sourcing, and additional resources involved in finding requested items.

 

How It Works

1. Submit Your Request

Fill out the form below with as much detail as possible, including:

  • Brand or item name
  • Size
  • Event date
  • Inspiration photos or links
  • Any additional preferences

 

2. Checkout Your Request

Add the service to your bag and complete checkout to secure your request.

 

3. Request Review

Once submitted, we’ll review your request and confirm via email whether it can be sourced.

 

4. We Source Your Piece

If approved, we’ll begin sourcing your requested item and keep you updated throughout the process.

 

5. Rent Your Look

Once the item arrives, it will be added to the website and reserved for you to complete the standard rental process.

 

Please Note

While we do our best to fulfill every request, AURA cannot guarantee that all items can be sourced or delivered in time for your event.

If we’re unable to fulfill your request, you will receive a full refund of your €29 service fee and be notified via email.

Custom requests

Give us details of your custom request:
Brand name: 
Product name: 
Size: 
Date you would need it for: 

Custom Request Fee — €29

Taxes included.

€29,00 EUR
€29,00 EUR
Sale Sold out
Taxes included. Shipping calculated at checkout.
  • Cleaning Included
  • Easy Returns
  • Tracked Delivery

Everything You Need to Know 

Delivery & Returns

Delivery

We recommend selecting a delivery date 2 days before your event. This gives you plenty time to try on your rental and ensures you’re ready for your special occasion.

Your rental includes a minimum hire period of 3 days. Your return date will be shown at checkout and in your confirmation email.

If your return date falls on a Sunday or public holiday, simply return your parcel on the next available business day.

All orders are shipped with tracked delivery via PostNL or DHL, depending on your location. You’ll receive a tracking email as soon as your order has been dispatched.

We aim to dispatch all orders in time for your selected delivery date.

Every parcel is shipped with tracked delivery through PostNL or DHL, allowing you to follow your order every step of the way.

To avoid disappointment, we recommend booking your rental as early as possible, especially during busy wedding and holiday seasons.

How Does Renting Work?

with AURA is simple.

  1. Choose your favorite dress and select your rental dates.
  2. We’ll deliver your order to your door via PostNL or DHL.
  3. Wear your look and enjoy your special occasion.
  4. Place the dress back in the original packaging, attach the prepaid return label, and drop it off at your nearest PostNL or DHL service point.


Professional cleaning is always included, so there’s no need to wash or dry clean your rental.

Returning Your Rental

Returning your order couldn’t be easier.


A prepaid return label is included with every rental.


Simply:


  • Place the dress back in the original packaging.
  • Attach the prepaid return label.
  • Drop your parcel off at your nearest PostNL or DHL service point by your return date.


That’s it, we’ll take care of the rest.


🖤 Rent. Wear. Return.

What If the Dress Doesn't Fit?

We recommend checking our size guide before placing your order. If you’re unsure, our team is happy to help you choose the right size before you rent.

If your dress doesn’t fit, please contact us on the day your order is delivered, before wearing the garment.

To be eligible for a refund:

  • The dress must be unworn (except for trying it on indoors).
  • All original tags must remain attached.
  • The dress must be returned on the same day it is delivered using the prepaid return label provided.
  • You must notify AURA before returning the item.

Once we receive and inspect the returned dress, we will refund your rental fee. Please note that shipping costs are non-refundable.

Unfortunately, we cannot offer a refund if:

  • The dress has been worn outside, damaged, stained, altered, or washed.
  • The return is shipped after the delivery day without prior approval from AURA.
  • We are not notified on the day of delivery.

If you have any questions about sizing before placing your order, please contact us. We’re always happy to help you find the perfect fit.

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