Verzendbeleid

Shipping Policy

At AURA, we aim to ensure every order arrives safely, on time, and ready to wear.

Please read our shipping policy carefully before placing your order.


Processing & Delivery

Orders are processed and prepared ahead of your selected rental start date to help ensure timely delivery.

All items are professionally cleaned, inspected, and carefully packaged before shipment.

Delivery times may vary depending on your location and courier service availability.


Shipping Methods

All orders are shipped using tracked delivery services to provide secure and reliable shipping.

Once your order has been dispatched, you will receive tracking information via email.


Customer Responsibility

Customers are responsible for:

  • Providing the correct shipping address at checkout
  • Monitoring tracking updates
  • Ensuring someone is available to receive the parcel if required

AURA is not responsible for delivery issues caused by incorrect shipping information provided by the customer.


Return Shipping

Customers are responsible for arranging and purchasing return shipping unless stated otherwise.

All returns must be sent using a tracked shipping service to ensure safe delivery back to AURA.


Delivery Delays

While we always aim for timely delivery, AURA is not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Public holidays
  • Customs or transportation disruptions
  • Other circumstances outside of our control

Refunds will not be issued for delays caused by third-party shipping providers.


Lost or Missing Parcels

If your parcel appears lost or significantly delayed, please contact the courier first using your tracking details.

If you still require assistance, contact AURA and we will do our best to support you.


International Shipping

International shipping availability, delivery times, and fees may vary depending on destination country and customs regulations.

Customers are responsible for any applicable customs fees, duties, or import charges.


Need Help?

For any shipping-related questions, please contact the AURA support team through our contact page or official email.